Frequently Asked Questions - General

  1. Why do I need to log into your Web site when I only want to download forms?
  2. What if I need to change the amount of my FSA deductions after open enrollment is over?
  3. I’d like for my spouse to be able to call in regarding my account. Do I need to give permission for this?
  4. How can I obtain a list of expenses that are eligible for reimbursement?

Q Why do I need to log into your Web site when I only want to download forms?
A Many of our forms have been customized to meet the requirements and needs of our clients and their employees. You must log in to our Web site to guarantee that you receive the correct form for your account.
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Q What if I need to change the amount of my FSA deductions after open enrollment is over?
A If you have experienced a qualifying life event, you may be able to request a Change in Status to change the amount of your deductions after your open enrollment period has ended. Some qualifying events are death, birth, adoption, marriage, divorce, gaining employment, losing employment or a change in daycare providers. Your benefits handbook will show the time period in which you may submit your Change in Status request after the event has occurred, and provide directions for obtaining and submitting the Change In Status forms. Your benefits book will also indicate what documentation you will need to provide with your request.
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Q I’d like for my spouse to be able to call in regarding my account. Do I need to give permission for this?
A Due to HIPAA (Health Information Portability and Accountability Act) regulations, any communication pertaining to personal medical information (such as Medical Reimbursement claims) can only be disclosed to the account holder. If you would like your spouse or any third party to have access to your account, you must either write or call FBMC and give your permission.

In order to be in compliance with this regulation, you may download, complete and mail or fax the Authorization For Release of Information form to:

Fringe Benefits Management Company, a Division of WageWorks
Attn: Customer Service
P. O. Box 14766
Lexington KY 40512-4766

Fax: 850-514-5805

You may also provide verbal permission to disclose your account information to a third party by contacting FBMC. Find out how to contact FBMC by visiting the Contact Customer Care section of this website.
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Q How can I obtain a list of expenses that are eligible for reimbursement?
A FBMC has purchased a License Agreement from Employee Benefits Institute of America Inc. (“EBIA”) granting FBMC a limited, nonexclusive, nontransferable right to place a link to EBIA’s Health Care Expenses Table (the “Table”) on FBMC’s Web site so that when you click on this link, the Table will be displayed. EBIA will update the Table periodically. The Table provides general information and is made available with the understanding that neither EBIA (the publisher) nor FBMC is engaged in rendering legal, accounting, or other professional service. If tax or legal advice is required, the services of a competent professional should be sought. Even though the Table indicates that an item is a qualifying (or potentially qualifying) expense in compliance with Treasury regulations and IRS guidance, the Table is only provided as a helpful guide. Refer to your employer's current plan year enrollment /communications materials, plan documents and Summary Plan Descriptions (SPDs) for additional information as to whether an item is reimbursable.

Click here to access the table.
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