Qualified Transportation Benefits (QTB) Program |
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What is the Qualified Transportation Benefits (QTB) Program? |
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The Qualified Transportation Benefits (QTB) Program is approved under Internal Revenue Code (IRC) § 132.
As a QTB program participant, your estimated eligible monthly commuting costs (up to IRS limits) will be deducted from your pre-tax salary to pay for eligible transit expenses. Since these deductions are taken on a pre-tax basis, you save money because you are not paying federal income or Social Security taxes on the wages used to purchase transit or parking. Pre-tax deductions are made on the first pay period of the month.
You may choose to have your transit passes delivered to your home or work and/or have your parking paid for directly.
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General - setting up an online purchase |
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How do I set up a new order? |
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Log in to your account by visiting https://www.myfbmc.com/qtb/. Once logged in click on the link on the left that says My QTB. Then click on the "ORDERS" link on the page to set up a new order. You can click on "Add Transit" or "Add Parking" from the top navigation buttons, then follow through the subsequent screens. Once you finish filling out the necessary information, you will be taken to your "Pending Orders" page where you will see your new order.
Before you start this process for parking, it is a good idea to get a copy of your parking invoice or contract to use as reference.
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| Q |
What are the pre-tax limits for QTB? |
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Unless Congress acts, the pre-tax withholding limit for commuter transit and vanpooling expenses will be reduced to $125.00/month, effective January 1, 2012.
In addition to the limit change for transit and vanpooling expenses, there will be a cost-of-living adjustment (COLA) for the 2012 parking benefit. The pre-tax parking limit will increase to $240/month, effective January 1, 2012.
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| Q |
Can I elect any amount for parking or transit? |
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Yes, although the acceptance of your order is based on the available funds in your account, benefit limits imposed by the IRS and post-tax limits set by your employer. |
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| Q |
Where do I find information about my current elections? |
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Once you have logged into your FBMC account, click on the Accounts Tab and select MY QTB, then the Orders link, then choose the Pending Orders tab. You will see your current elections on this screen. Click the name of the order to view its details. You may also cancel orders from this screen. |
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| Q |
How do I change my current election? |
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Prior to changing an election it must first be canceled. To do this, log into your FBMC account, click on the Accounts Tab and select MY QTB, then the Orders link, then choose the Pending Orders tab. Click the Cancel link next to the order you wish to change. Next, click the appropriate Add Parking or Add Transit tab and re-elect your benefit. |
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| Q |
What happens if my transit or parking order is NOT approved? |
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If your order is not approved, you will receive an explanation via e-mail. If you have received a denial e-mail and would like further explanation, please contact customer support. |
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| Q |
If I order my transit pass or my parking online, do I still need to submit paper receipts for reimbursement? |
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No. |
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| Q |
How do I delete a Transit or Parking Order? |
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From the "Pending Orders" screen, Click on "Cancel". |
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| Q |
Can I sign up to submit my transit or parking order automatically each month? |
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Yes. You can set up recurring orders by selecting the check box for recurring payments on the Certify page when you configure your transit or parking selection. You will not need to return unless you wish to turn off the recurring selection. |
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| Q |
Can I schedule an order to occur at a specific time during the month? |
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No. If you select recurring payments, your order will be submitted on the specified cut-off date listed on the "Pending Orders" screen. |
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| Q |
Can I elect to pay both parking and transit costs? |
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Yes. |
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| Q |
I pay for parking at a transit station. Can I use pre-tax dollars for parking and transit? |
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You can use pre-tax dollars for parking and for transit by electing each benefit separately. Click on "Add Transit" and select your transit operator and the specific pass you will use. After completing your transit selection, click on "Add Parking" and select your parking provider and the parking location. |
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Transit Questions |
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I take the train and the subway to get to work. Can I sign up for both transit providers? |
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Yes. You will need to add two separate orders -- one for the train and one for the subway. Simply select the specific transit operator and your particular pass and follow the remaining steps. Once you are back at the "Pending Orders" screen, click on "Add Transit" and choose your second provider, and follow the remaining steps. |
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| Q |
What happens after I submit my order? |
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Your transit pass will be sent to your home address. Your pass is mailed to you by the 23rd of the month for use the following month. |
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| Q |
What if my Transit Authority and/or Transit Pass are not listed? |
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Select "Click Here" at the bottom of the dropdown menus, this will take you to a screen where you enter the Transit Authority/Transit Pass information. The Transit Authority/ Transit Pass will be verified to ensure accuracy and then added to the database. You will be notified via e-mail within 10 business days when the requested Authority/Pass has been positively identified and added. At this time you will be able to set up your transit order by selecting the newly added Transit Authority/Transit Pass from the dropdown menus. |
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| Q |
What if I do not know what type of Transit Pass I normally purchase? |
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After you select the Transit Authority you use, a table of available Transit Passes will display at the bottom of the screen. If you are not sure what pass you normally purchase, you can visit the Transit Authority’s Web site by clicking on the hyperlink immediately above the Transit table. Please note: you must exit from the Transit Authority’s Web site before continuing your order. |
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Parking Questions |
| Q |
Can I select any parking location in the database for monthly parking? |
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You must have a current monthly parking relationship set up with the parking provider at the parking location you select. If you do not have a monthly parking relationship, please contact FBMC Customer Service |
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| Q |
Can I use this if I pay for parking on a daily basis? |
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If you pay for parking on a daily basis, you can either make an inquiry about setting up a monthly parking relationship, or if you continue to park on a daily basis you will need to be reimbursed for your expenses.
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| Q |
When is my parking payment sent to my parking provider? |
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Parking payments are sent to your parking provider so that it arrives before the 1st of the month. For example, if on June 2 you order $200 for Broadway Plaza Parking, Broadway Plaza Parking will receive payment in time to post it to your account before July 1 for your parking in July. |
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| Q |
What if my parking provider and/or location are not listed? |
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Select "Click Here" at the bottom of the page, this will take you to a screen, where you enter the Parking Provider/Location information. The Parking Provider/Location will be verified to ensure accuracy and then added to the database. You will be notified via e-mail within 10 business days when this location has been positively identified and is ready to receive payments. At this time you will be able to set up your order by selecting the newly added Parking Provider/Location from the dropdown menus. |
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| Q |
What if I don't know the name of my Parking Provider or the name of the Parking Location I park at? |
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Refer to your parking invoice, or ask your parking provider. |
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| Q |
What if I change parking locations? |
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If you already have a recurring payment set up at a location that you no longer park at, you will need to cancel this entry, and set up a new order. |
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| Q |
What if the parking provider changes at my location? |
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The parking provider reference will be updated in the database. You will not need to delete or change your current settings. If you feel that the parking database does not have the correct parking provider and location information, please contact FBMC Customer Service. |
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| Q |
What action do I need to take when I receive an invoice from my parking provider stating I owe them money? |
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It is common for a parking provider to send out monthly invoices. You can disregard the balance due, the amount that you instructed is being paid for you. If your parking provider has any questions, you can refer them to the reference number and contact information on your printed confirmation page, or refer to your confirmation e-mail. |
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Deadlines / Cut-off dates |
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What are the deadlines to order, change or cancel my order? |
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Please refer to your specific plan documentation for the deadlines for ordering, changing information or canceling your order for transit and/or parking passes. You can also contact FBMC Customer Care. |
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| Q |
I missed the deadline for next month. What do I do? |
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Unfortunately, the deadline for ordering, changing or canceling existing orders cannot be changed. You will need to pay for this month’s transit or parking and submit the claim for reimbursement. You will need to go back online and submit your order for the following month and select the Recurring Payment option. |
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| Q |
If I order now, can I make changes later? |
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Yes. You can change or discontinue your orders at a later time, granted your change falls between the appropriate monthly cutoff dates. |
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| Q |
When do I need to make changes or cancel my pass order? |
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If you need to change or cancel your pass, do so by the deadline noted in your enrollment materials before you need the change to take effect. |
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Lost / Missing Passes or Vouchers |
| Q |
What should I do if my Transit Pass has not arrived by the 28th day of the month prior to the benefit month? |
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First, please check the accuracy of the delivery address you selected either in your confirmation e-mail or from "my information".
Please see below and follow the steps to purchase a new pass and receive a reimbursement.
If you have any questions please contact FBMC Customer Service.
Instructions on purchasing a new pass and to receive a reimbursement
You must complete all THREE Items below to receive a reimbursement of the purchased pass
- You must report the loss to FBMC Customer Service by no later than the 3rd workday of the month for which the pass is effective.
- You must purchase the replacement pass
- You will be reimbursed by paper check for the cost of a replacement pass upon receipt of the following 2 pieces of documentation of your expense;
- A receipt of your purchased replacement pass, AND
- A completed Affidavit for Lost Pass. Please contact FBMC Customer Service, and we will email you the form.
Your documentation must then be mailed in and received by the 10th of the month for which the missing or late pass was intended to be used.
You will not receive reimbursements for errant or incomplete address information (whether provided by you or your employer), for orders shipped to addresses that are not valid United States postal addresses. Reimbursement or credit under these terms is your sole remedy for, and we have no other responsibility for, damages incurred as a result of late or undelivered orders.
To receive the reimbursement, provide a receipt for your out-of-pocket expenses, fill out the Affidavit and mail them to "Customer Service - Refunds" in an envelope. Your receipt and affidavit must be received by the 10th of the benefit month for you to receive a reimbursement.
 Mail to the following address:
Attn: Customer Service - Refunds
PO Box 70
New Town, MA 02456 |
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| Q |
What should I do if my original pass arrives after I purchase a replacement pass? |
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If your pass arrives after you have purchased a replacement pass, you MUST return the pass to us. Include the unused pass in an envelope marked "Customer Service - Refunds" and mail it to;
Mail to the following address:
Attn: Customer Service - Refunds
PO Box 70
New Town, MA 02456 |
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| Q |
What if I receive the wrong pass in the mail? |
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Call Customer Service - Refunds at 1-800-342-8017 as soon as you receive the incorrect pass. Please take care not to use the pass in any manner. |
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Contact Information |
For all items, including enrollment, elections, eligibility, ordering, cut-off dates, and IRS Regulations, please contact customer service:
Online: FBMC Customer Service
Phone: 1-800-342-8017 |
